Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Senior Customer Success Manager (Australia)

Filigran · Australia

🌀 The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

🎯 The Role

We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in Australia. Based in the Australia and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

💼 Your Responsibilities

  • Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal

  • Build strong, proactive relationships with customers in the Australian region

  • Identify and support opportunities for upsell and cross-sell in partnership with Sales

  • Coordinate with internal teams to resolve customer issues quickly and effectively

  • Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets

  • Collect and share customer feedback to improve product and service quality

  • Track success metrics and use data to inform customer strategy and engagement

🤝 Who You’ll Work With

  • You will report to the American Head of Customer Success

  • Work closely with Customer Support Engineers (CSEs), Sales, Product, and Engineering teams

  • Partner with regional teams to serve a diverse customer base

  • Collaborate cross-functionally to ensure high customer satisfaction and retention

🧬 Profile We’re Looking For

  • 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech

  • Based in the United States with experience supporting national and regional customers

  • Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available)

  • Excellent communication skills

  • Comfortable in a remote, async-first culture

  • Experience with CRM/CSM tools, customer journey tracking, and success metrics

  • Familiarity with the cybersecurity sector, especially threat intelligence, is a plus

  • Fluency in English

🌱 Why Join Filigran? More than just a job.

We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster.

What we believe

We believe we do work that matters, uniting defenders into a global community to make security more open, resilient & collaborative.

💻 How we work

We do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster and smarter.

🧭 What guides us

We make our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity. The principles that guide how we make decisions, treat people, and grow together, especially when no one’s watching.

💰 Compensation & Benefits

  • Competitive pay + equity - everyone shares in our success

  • Remote-first, flexible, and balanced - work that fits your life

  • Your setup, your choice - pick the gear that works for you

  • Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

🌍 Equal Employment Opportunity

We enable cybersecurity through inclusion - from code to culture.

At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

What matters here is what you bring, not what you look like, where you’re from, or how you identify.

🚀 Ready to Join Us?

Apply now and help us build the future of the cybersecurity ecosystem, together.