Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Director of Portfolio Services

Fastforward · San Francisco, CA

ABOUT FAST FORWARD

Fast Forward launched in 2014 with a simple belief: tech can help solve the world’s biggest challenges. Back then, the intersection of tech and social impact was still undefined. The term “tech nonprofit” didn’t even exist. So, we coined it and founded Fast Forward to support the builders using tech for social good.

Since then, Fast Forward’s annual flagship Accelerator has supported an impressive portfolio of 100+ tech nonprofit builders with funding, resources, and partnerships. The result? 262M lives impacted and $1B+ in follow-on funding for tech nonprofits raised to date. Outside of the Accelerator, Fast Forward is growing the sector by offering the world’s 1,000+ tech and AI-powered nonprofits resources and tools to scale. Learn more.

THE POSITION

Fast Forward supports a global portfolio of 100+ tech nonprofits. After completing the Accelerator, these organizations become part of our alumni portfolio, where we provide long-term, tailored support through our Growth Platform.

We are seeking a Director of Portfolio Services to lead and scale this portfolio-wide work. This role owns the strategy, systems, and programs that help alumni founders and teams navigate fundraising, technology, talent, and organizational leadership as they grow and scale impact.

This is a unique opportunity for an entrepreneurial, community-centered leader to build the next chapter of Fast Forward’s Growth Platform. We’re looking for a thoughtful builder who blends strategic thinking with hands-on execution, enjoys cultivating founder communities, and believes deeply in the potential of mission-driven founders and technology.

This is a full-time, in-office role based in San Francisco, CA.

PRIMARY RESPONSIBILITIES

Strategy & Leadership

  • Set the long-term vision for how Fast Forward supports its alumni portfolio. 
  • Define focus areas, service offerings, and the overall portfolio support model.
  • Evolve the Growth Platform as the alumni community grows and sector needs shift.
  • Serve as a trusted advisor to alumni founders and leadership teams.
  • Build and lead a team delivering alumni and portfolio support programs. 

Program Design & Delivery

  • Translate alumni needs into high-impact support across fundraising, product, technology, talent, leadership, and organizational growth.
  • Design, launch, and continuously improve alumni programs for relevance, quality, and impact.
  • Oversee program delivery across formats including 1:1 advising, peer circles, workshops, and small-group learning.
  • Build and manage a strong network of mentors, facilitators, volunteers, and subject-matter experts.
  • Pilot new program models and partnerships, gather feedback, and iterate based on outcomes.

Operations & Systems

  • Build and improve systems that enable effective alumni support.
  • Manage budgets, timelines, reporting, and execution for Growth Platform initiatives.
  • Synthesize portfolio and program data to inform strategy, and internal and external reporting.
  • Define and track KPIs that reflect program effectiveness and alumni success.
  • Ensure consistent, high-quality execution across the Growth Platform.

WHO WE'RE LOOKING FOR

  • 6+ years of experience in program design, management, or entrepreneurship, ideally in nonprofit, tech-for-good, or social impact environments. 
  • Experience working in a startup or nonprofit leadership and/or supporting portfolio companies in a venture or investment context.
  • Strong strategic thinker with a bias toward action and problem-solving.
  • Proven track record of designing and scaling programs with measurable outcomes.
  • Excellent project and process management skills;  highly organized and detail-oriented. 
  • Demonstrated people management and team leadership experience.
  • Ability to thrive in fast-paced, evolving environments and work cross-functionally.
  • Exceptional written, verbal, and relationship-building skills.

Nice-to-Have

  • Direct experience supporting or advising early-stage founders.
  • Comfort with product, engineering, data and/or AI concepts.
  • Experience planning and managing large-scale in-person and virtual events.

EMPLOYEE BENEFITS

  • Unlimited paid time off (PTO)
  • 401k retirement plan & employer matching
  • Office is located in a beautiful national park - The Presidio - with free transit to/from downtown San Francisco!
  • Medical, dental, and vision insurance
  • Most importantly, input on the office snack order

COMPENSATION 

Salary: $140,000 - $150,000 - negotiable depending on experience.

Note: In accordance with federal, state, and local safety guidelines, this role is expected to be performed in-person, in San Francisco.

Fast Forward is a social justice organization founded on the idea that those with proximity to the problem should have proximity to the power to fix them. Our true north is empowering tech nonprofit leaders with the tools, community, and capital they need to scale solutions for underserved groups, and we know that a focus on diversity, equity, and inclusion is inextricable from that pursuit. Read our Diversity, Equity, and Inclusion Guidelines to learn how we approach DEI across our investments, community, and workplace.

Fast Forward is an equal opportunity employer.