Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Product Support Engineer

Exegy · Manila

About Exegy

Exegy is a global leader in intelligent market data, advanced trading systems, and future-proof technology. Exegy serves as a trusted partner to the complete ecosystem of the buy-side, sell-side, exchanges, and financial services technology firms around the globe.

Headquartered in St. Louis with regional offices in North America, the UK/Europe and Asia Pacific, Exegy has the global footprint to deliver world-class support and managed services to its customer base of elite financial market participants.

Job Summary

The successful applicant will be responsible for analyzing data usage on behalf of our clients and working closely with them to ensure thorough understanding of our products and data. We will expect you to assist in training clients on our portfolio and services, as well as represent Exegy products and services at client meetings. Duties will include: compiling reports for various market data clients, client installs and migrations, building new custom reports and improving existing on our Business Intelligence (BI) portal, handling client calls, data and technical queries working closely with our product teams proving client feedback and potential software enhancements in addition to maintaining awareness of Exegy’s new technologies and concepts relevant to existing and future clients.

This will be a challenging and rewarding role offering a unique ability to learn the policies of many important capital markets firms and stock markets. It will be ideally suited to someone willing to learn and with a desire for career progression.

Work Schedule: U.S. hours

Responsibilities

  • Ownership of technical inquiries and issues end to end; identify, diagnose and resolve incidents raised by Exegy clients

  • Work closely with our Product and Engineering teams on software and process enhancements

  • Incident resolution and outage call handling; notify internal and external stakeholders and be responsible for resolution, communication, and follow-up

  • Monitor production environments; identify and implement improvements

  • Be a point of contact with other teams to ensure a tight implementation and delivery of a software solution into production

  • Run reports to analyze common complaints and problems and put processes in place to reduce common errors and faults

  • Be a knowledge share champion to our internal knowledge base on common issues and practices and help cross-train on our suite of products

  • Roll out software and configuration changes / change request management

Our Ideal Candidate Has:

  • Degree in Computer Science, Engineering, or related discipline

  • Effective project management and written and verbal communication skills

  • Direct customer-facing experience

  • Excellent problem-solving and analytical skills

  • Ability to multitask and prioritize responsibilities

  • Proven ability to thrive in fast-paced day-to-day activity

  • Proven track record of exceptional performance, high productivity, and meeting deadlines

  • Working knowledge of various operating systems: Unix, Linux, Win Systems, etc.

  • Track record of working within a highly effective team

  • Preferred: knowledge of monitoring software, Systems Administration experience, and Financial Markets domain knowledge or financial protocols expertise