Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Contact Center Administrator

Ergomed · Bogotá, Bogota, co

The Contact Center Administrator is responsible for the daily administration, configuration, and optimization of the contact center technology platform(s). This role ensures that the contact center operates efficiently by managing system performance, implementing call routing strategies, generating reports, and supporting both agents and supervisors with technical issues. The administrator acts as a bridge between business operations and IT, ensuring that the contact center delivers exceptional customer service through reliable and optimized systems.

Key Responsibilities

  • Administer and maintain contact center systems (e.g., ContactQ, ZOOM Call Center, or similar).
  • Configure and optimize call flows, IVR menus, queues, and routing strategies.
  • Monitor system performance and troubleshoot issues to ensure uptime and service quality.
  • Provide technical support and training for agents, supervisors, and managers on contact center tools.
  • Develop and maintain real-time and historical performance reports, dashboards, and analytics.
  • Manage user accounts, security permissions, and profiles.
  • Collaborate with IT and vendor support teams to resolve escalated issues.
  • Support implementation of new features, integrations, or upgrades.
  • Document processes, configurations, and system changes (following GAMP 5 and GxP regulations).
  • Ensure compliance with data security, privacy, and regulatory standards.
  • Bachelor’s degree in information technology, Computer Science, Business, or related field (or equivalent experience).
  • Previous experience administering contact center platforms or related systems.
  • Strong knowledge of ACD, IVR, CTI, and CRM integrations.
  • Proficiency in reporting and analytics (Excel, SQL, or BI tools).
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication skills with the ability to interact across technical and business teams.
  • Experience with cloud-based contact center platforms (e.g., ZOOM Call Center, RingCentral).
  • Basic understanding of telephony technologies such as SIP trunks, Session Border Controllers (SBC), and PBX systems.
  • Familiarity with scripting languages or APIs for integrations.
  • Knowledge of workforce management and quality monitoring tools.
  • IT certifications (e.g., CCNA, AWS, Genesys, Avaya, or other vendor-specific credentials).
  • Ability to manage multiple priorities in a fast-paced environment.
  • Fluency in English

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.  

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us. 

We offer: 

  • Training and career development opportunities internally  

  • Strong emphasis on personal and professional growth 

  • Friendly, supportive working environment 

  • Opportunity to work with colleagues based all over the world, with English as the company language 

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!  

  • Quality 

  • Integrity & Trust  

  • Drive & Passion  

  • Agility & Responsiveness  

  • Belonging 

  • Collaborative Partnerships  

We look forward to welcoming your application.