Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Senior Customer Success Manager

Disco · Austin, TX

Your Impact

The Senior Customer Success Manager oversees the onboarding process for your clients, providing strategic guidance on utilizing DISCO products and services to meet their specific goals, and serve as a primary point of contact.They collaborate closely with our sales, services, and our product team to increase usage of DISCO within named accounts, identify upsell opportunities, and gather feedback from users to inform product development. They have a comprehensive knowledge of all DISCO software and service offerings, a solid grasp of the EDRM framework, and a natural inclination for solving our clients' everyday challenges. They also have the ability to manage client goals and address their challenges will contribute to enhancing customer retention, fostering loyalty, and driving overall DISCO growth.

What You'll Do

  • Account Management: Serves as lead point of contact and builds executive-level relationships with assigned strategic accounts. Also acts as key contact for account internally by managing internal stakeholders and ensuring that different teams deliver.
  • Client Success: Ensures successful adoption of solutions, achievement of ROI, and overall client satisfaction. Identifies expansion opportunities.
  • Customer Advocacy: Advocates client needs and interests within the organization. Provides feedback to inform product and service enhancements.
  • Sales Acumen: Effectively communicate the value proposition of DISCO products and services to clients, discover upsell and cross sell opportunities, and ultimately drive revenue growth by fostering long-term relationships.
  • Meeting & Event Management: Plans and executes educational, networking, and motivational events for clients.

Who You Are

  • 4+ years in a post-sales, customer success, account management or services role
  • Strategic thinker with experience creating account plans and managing SaaS client relationships
  • Excellent interpersonal and communication skills
  • Experience in identifying and capitalizing on upselling and cross-selling opportunities
  • Leadership abilities; own, drive and deliver on client initiatives.
  • Experience in planning and executing meetings, external and internal
  • Customer-centric mindset with the ability to problem solve and proactively manage an account
  • Strong working knowledge of renewals, upsells, and expansion
  • Ability to collaborate effectively across departments and cultivate strong internal relationships to facilitate seamless teamwork and mutual support
  • Analytical skills to synthesize data and provide strategic recommendations

Even Better If You Have…

  • Experience in legal technology and understanding of all DISCO products and services

 

Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.


Perks of DISCO 

  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k) 
  • Competitive salary plus RSUs
  • Flexible PTO 
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company

About DISCO

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. 

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.