Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Sales Development Representative (Spanish Speaker)

Digicert · Cape Town

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

The Sales Development Representative – Existing Accounts plays a critical role in growing revenue within our installed customer base. This role is dedicated to identifying cross-sell, upsell, and expansion opportunities across existing accounts by proactively engaging customers, understanding their evolving needs, and positioning additional DigiCert (with a focus on Valimail/DMARC and VMC) solutions that drive value.

This role partners closely with Account Managers and Customer Success to execute a coordinated expansion strategy, ensuring we deepen relationships, increase product adoption, and maximize customer lifetime value.

This is a fixed-term contract position.

 

What you will do

Cross-Sell & Expansion Pipeline Generation

  • Proactively engage existing customers to identify cross-sell and upsell opportunities
  • Conduct discovery calls to understand customer challenges, product usage, and unmet needs
  • Map customer needs to DigiCert solutions to generate high-quality expansion opportunities
  • Build and maintain a strong pipeline focused on incremental ACV

Customer Relationship Development

  • Serve as an early touchpoint to strengthen engagement within assigned accounts
  • Educate customers on additional products, capabilities, and best practices
  • Maintain regular, value-added communication to increase awareness and adoption

Collaboration with Account Managers & Customer Success

  • Work closely with AMs to coordinate account strategy and prioritize high-value accounts
  • Share insights, usage trends, and opportunity signals to support account planning
  • Assist in prequalification and handoff of opportunities to ensure smooth transitions

Operational Excellence

  • Maintain accurate logging of activities, discovery notes, and opportunity creation in CRM.
  • Deliver weekly reporting on pipeline creation, SAOs, and outreach performance.
  • Follow established sales playbooks and contribute to improving cross-sell motion effectiveness.

Key Performance Indicators (KPIs)

  • Monthly SAOs created: Target aligned to expansion objectives
  • Qualified Meetings (QMs): Volume and conversion from outreach
  • Account penetration: Increase in product usage namely Valimail DMARC products +VMC
  • Contribution to retention and growth metrics (in partnership with AMs)

 

What you will have

  • Fluent in Spanish (written and verbal) and professional working proficiency in English (essential)
  • 1+ years of SDR, BDR, inside sales, or customer-facing experience preferred
  • Strong communication and discovery skills
  • Ability to build rapport quickly with existing customers
  • Curious, proactive, and comfortable conducting needs-based conversations
  • Ability to manage high activity levels in a structured, organized way
  • Familiarity with CRM systems (Salesforce preferred)
  • Experience in cybersecurity or SaaS is an advantage, but not required

Key Attributes

  • Customer-centric mindset
  • Strong listening and problem-identification skills
  • Ability to simplify complex concepts and articulate value
  • Persistent, resilient, and motivated by targets
  • High coachability and eagerness to learn
  • Team-first mindset in partnering with AMs and CSMs

 

Benefits

  • Uncapped Commission
  • Provident Fund
  • Medical Aid + Gap Cover
  • Employee Assistance Program
  • Education Support Program
  • Life Insurance
  • Disability Insurance