Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Complaints Manager

Capital · Limassol, Cyprus

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.



Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Responsibilities:

1. Team Leadership & Workforce Management

  • Lead, mentor, and support a team of Complaints Assistants across assigned jurisdictions.
  • Manage daily schedules, workloads, escalations, and case allocation to ensure timely and efficient complaint handling.
  • Conduct regular 1-2-1 meetings, performance reviews, and coaching sessions to support staff development.
  • Ensure team adherence to internal policies, complaint-handling standards, KPIs, and regulatory deadlines.
  • Coordinate training programmes for new and existing team members, including regulatory updates and best practices.
    •  
    2. Oversight of Complaints Handling
     
  • Oversee the assessment and investigation of potential complaints raised via the #possible_complaints channel and other escalation sources.
  • Ensure complex or high-risk cases are handled appropriately and escalated where necessary.
  • Provide guidance to team members in drafting comprehensive, accurate, client-focused responses.
  • Ensure consistency, fairness, and quality across all complaint resolutions, maintaining high standards of client care.

    • 3. Regulatory Compliance & Governance
     
  • Maintain strong knowledge of regulatory requirements for each relevant licensed entity (e.g., MIFID, CySEC, SCA depending on scope).
  • Ensure the complaint-handling process and responses align with all regulatory obligations, including response deadlines, reporting obligations, and proper escalation paths.
  • Work closely with Compliance to update policies, procedures, escalation frameworks, and complaint categorisation taxonomies.
  • Oversee the completion and accuracy of regulatory returns, trend analysis, and root-cause reporting.

    •  

    Requirements:

  • Proven experience managing a complaints or client-resolution team in a regulated financial environment.
  • Demonstrated ability to handle complex, high-risk, and sensitive client cases.
  • Strong operational management background with experience in coaching, quality oversight, and performance monitoring.
  • Deep understanding of regulatory complaint-handling obligations across multiple jurisdictions.
  • Strong knowledge of internal governance, audit practices, and record keeping standards.
  • Excellent investigative, analytical, and decision-making abilities.
  • Exceptional attention to detail, accuracy, and written communication.
  • Ability to interpret regulatory guidance and convert it into practical team instructions.
  • Client-centric mindset with a strong sense of ownership and accountability.
  • Compliance, AML, or regulatory certifications are highly desirable.
  • Additional training in leadership, quality assurance, or risk management is considered a plus.
    • View full listing