Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Customer Service Representative - PT

Avis Budget Group · Key West International Airport

$18.50/hour

Shift Premium may Apply

We’re hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experience—no matter where they’re headed? If you’re adaptable, service-minded, and take pride in helping customers at different moments of their day, join the Avis Budget Group team at our airport locations.


This is a dynamic, hands-on role where no two days are the same—and where your flexibility and customer service skills make a real difference.


What You’ll Do:

This is an outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return.


Across all duties, you’ll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.


Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars


* Above perks may vary based on full-time/part-time status and location


What We’re Looking For:

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service skills
• A customer-first mindset with a genuine desire to help people and create positive experiences
• Strong customer service skills, including professionalism, patience, and clear communication
• Willingness to work outdoors and stay active
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail or customer service experience in a fast-paced environment is a bonus


Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.


We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.


We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.


Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.


This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Key West

Florida

United States of America