Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Customer Support Representative

Assetwatch · United States

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. 

The External Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions.

What You'll Do:

  • Manage multiple incoming streams of support request coming in via software,
    phone, email, and internal requests
  • Coordinate with internal and external stakeholders as needed to address more
    challenging cases and ensure a long-term solution
  • Work internally across multiple departments to ensure and support the delivery of
    a world class customer experience to include sending customer feedback to our
    Product teams.
  • Willingness to pick up the phone and dial customers within short notice to
    address issues before they grow in scope
  • Build a strong, trusting relationship with all customer and internal stakeholders
    through fluid and timely communication
  • Identify opportunities to proactively address potential challenges
    Meet case and customer response time quotas always
  • Utilize numerous software tools to accurately diagnose problems and proceed
    with the correct solution
  • Promote customer loyalty through customer recognition initiatives
    Other responsibilities as directed by AssetWatch Support Manager

Who You Are:

  • 2+ Years of some form of technical support or equivalent experience
  • 2+ Years of customer service interaction, in person or virtual
  • Experience with high volume support ticketing systems
  • Experience with CRM platforms (Salesforce strongly preferred)
  • Ability to use remote communication tools to interact and add value to internal
    and external stakeholders (ie. Zoom, Slack, etc)

What We Offer:

AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space.

  • Competitive compensation package including equity options.
  • Flexible work schedule
  • Full benefits and 401K Match
  • Opportunity to make a real impact every day
  • Opportunity to grow as a leader and build a team
  • Unlimited PTO

We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long we all can closely collaborate within core working hours.

#LI-Remote

What We Offer: 

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. 

  • Competitive compensation package including stock options 
  • Flexible work schedule 
  • Comprehensive benefits including retirement plan match 
  • Opportunity to make a real impact every day 
  • Work with a dynamic and growing team 
  • Unlimited PTO 

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. 

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