Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Customer Success Manager

Ascend21 · San Francisco, California

What We Do

Ascend is transforming the $10T global insurance industry by combining AI automation with embedded fintech. 

While insurance represents 7.2% of global GDP, outdated financial infrastructure like PDFs, emails, and manual reconciliation continues to slow the industry down. Ascend is the first and market-leading finance automation platform built specifically for insurance, driving the industry’s rapid digital transformation.

In just five years:

  • Trusted by thousands of insurance businesses nationwide

  • Processes billions in transactions annually, growing 200%+ YoY

  • Built a world-class team of 70+ across San Francisco and Columbus

How We Do It

Ascend automates the insurance financial lifecycle, from collections to disbursements. We streamline operations and drive real profitability.

AI is rapidly driving the cost of software down, opening the door to faster innovation and broader access. At the same time, it is shifting where value is created. The strongest companies embed directly into financial workflows, capturing value at the point where money moves.

Ascend brings AI and fintech together to automate financial operations inside the transaction itself. Customers do not just adopt software. They unlock powerful financial efficiency with a proven 5-7x return on investment.

Why We Do It

Insurance is a $10T+ industry running on legacy systems. AI alone won’t fix it, but AI-powered automation embedded into payments and transactions will.

Ascend’s mission is to become the leading financial automation platform for insurance by 2030—powering the entire industry’s financial operations while transforming the way trillions of dollars move.

Your Role

We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end lifecycle of Ascend’s highest value customers, serving as a trusted advisor to senior stakeholders while ensuring strong adoption, retention, and expansion. You’ll balance hands-on account management with long-term thinking by building repeatable motions, surfacing customer insights, and partnering cross functionally to drive durable growth.

Responsibilities will include

Objective #1: In your first 30 days, you will:

  • Dive deep into Ascend’s product, customer segments, and current Customer Success processes and tools
  • Build foundational relationships with internal partners across Sales, Product, and Product Support
  • Begin developing your approach to managing relationships and driving value for sophisticated insurance organizations

Objective #2: In your first 60 days, you will:

  • Own a portfolio of mid-market and enterprise customers, running regular touch-points with executive stakeholders and day to day users
  • Develop a strong understanding of your customers’ workflows, goals, and success metrics with actionable insights to improve adoption and outcomes
  • Lead core customer operations including business reviews, feature rollouts, and coordination of complex issues with Product Support

Objective #3: In your first 90 days, and beyond, you will:

  • Fully own the post implementation customer lifecycle including renewals and expansion motions in partnership with Sales and Product
  • Act as the voice of the customer internally by surfacing trends, risks, and opportunities to inform product and process decisions
  • Help define and refine scalable Customer Success best practices that enable Ascend to deliver a world class enterprise customer experience

You might be a good fit if you are / have

  • 3+ years of experience in related roles
  • Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech environments
  • Comfortable operating in the ambiguity and pace of a high growth startup
  • Strong written and verbal communication skills with the ability to navigate executive level conversations and complex subject matter
  • A consultative, relationship first approach to customer success with a proven track record of renewals and expansion
  • Background in insurance, financial services, or fintech is a plus

Base Salary Range: $105,000-110,000

 

Benefits

  • Competitive base salary and meaningful equity
  • 100% health premiums covered for you and your dependents
  • 401k with employer matching options
  • A fast growing team with an emphasis on promoting from within 80% of all hires in the last 12 months have already been promoted! 
  • Unlimited PTO
  • Monthly company-paid commuter benefit options
  • Parental and family leave
  • Lunch provided when in office
  • Dog-friendly office!

All roles at Ascend are 5 days a week onsite at our beautiful office in SoMa! 

Join us to be part of our mission to revolutionize the insurance industry and contribute to global financial modernization. Your leadership can make a significant impact on improving the $10T+ insurance industry.

Equal Opportunity

We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage candidates to apply even if their experience doesn't precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.