Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

VP, Customer Growth and Retention

Arcadia · Remote (USA)

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia The Vice President, Customer Growth and Retention is a senior leadership role within Arcadia’s newly established Client Value Office. This role exists to maximize value, strengthen long-term partnerships, and drive sustainable expansion revenue across Arcadia’s largest and most strategic accounts. As Arcadia continues to scale, this role ensures our enterprise customers not only renew, but deeply adopt, expand, and rely on Arcadia’s platform to achieve their clinical, financial, and operational goals. This leader will sit at the intersection of sales, customer success, and value realization, owning the strategy and execution that turns customer outcomes into durable growth. What Problems Will You Solve? · Under-realization of value across complex enterprise customer environments · Misalignment between customer strategic objectives and Arcadia solution adoption · Missed or late-stage expansion opportunities due to unclear value articulation · Inconsistent executive engagement and growth planning across top accounts How This Role Drives the Business By leading enterprise-level value realization and strategic growth efforts, this role directly impacts retention, expansion ARR, and customer lifetime value. It strengthens Arcadia’s position as a trusted, long-term partner in value-based care and healthcare analytics transformation. What Success Looks Like In 3 months - Deep understanding of Arcadia’s platform, enterprise customer segments, and value propositions - Strong relationships established with leaders in Customer Success, Growth, Product, and Solution Delivery - Completion of an enterprise account portfolio review identifying priority growth opportunities and upcoming renewals - Executive listening sessions initiated across key enterprise customers In 6 months - Launch of a repeatable enterprise customer strategic growth framework aligned to Arcadia capabilities - Direct influence on expansion pipeline creation with measurable uplift in qualified opportunities - Successful value realization interventions within multiple high-impact enterprise accounts  In 12 months - Material contribution to retention and expansion revenue targets - Enterprise customers expanding adoption across additional modules, analytics programs, or services - Documented customer value stories used to support renewals, expansions, and marketing - Established reputation as a strategic growth partner across Arcadia’s enterprise portfolio