Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Enterprise Customer Success Manager

Alvys · United States (Remote)

Enterprise Customer Success Manager

At Alvys, customer success means more than satisfaction — it means partnership, impact, and measurable outcomes. As an Enterprise Customer Success Manager, you’ll serve as a trusted advisor to our largest freight and logistics customers, helping them achieve efficiency, growth, and long-term success through the Alvys Transportation Management System.

You’ll focus on retention, product adoption, and customer health, proactively driving value realization and identifying opportunities for expansion through strong relationships and data-driven insights.

This is a full-time, long-term role at a fast-growing SaaS company transforming the logistics industry. You’ll thrive if you’re strategic, adaptable, and motivated by helping customers achieve tangible results.

What You’ll Do

  • Drive Retention: Own customer health across your portfolio by proactively managing risk and ensuring continued adoption.

  • Lead Strategic Business Reviews: Conduct QBRs with executives and key stakeholders to highlight ROI, share product roadmap updates, and align on strategic goals.

  • Monitor Customer Health: Analyze engagement metrics, usage patterns, and sentiment to assess customer health and develop success plans to mitigate churn risk.

  • Enable Value Realization: Partner with customers to identify success metrics, implement best practices, and ensure measurable outcomes that tie back to business objectives.

  • Generate CSQLs (Customer Success Qualified Leads): Identify and qualify upsell or cross-sell opportunities based on customer needs and business impact, partnering with Account Executives as appropriate.

  • Act as the Voice of the Customer: Collaborate cross-functionally with Product, Engineering, and Support to advocate for customer needs and influence the product roadmap.

  • Foster Adoption: Drive product education and utilization through training, enablement, and change management support.

What You’ll Bring

  • 6+ years of experience in Customer Success, Account Management, or Customer Experience roles within B2B SaaS, ideally with enterprise or logistics clients
  • Proven success managing renewals, customer retention, and QBR programs
  • Strong analytical mindset — skilled at using data to assess health, forecast renewals, and measure success outcomes
  • Excellent relationship-building and communication skills with executive stakeholders
  • Highly organized and proactive, with the ability to manage multiple priorities in a fast-paced environment
  • Familiarity with CRM and CSM platforms
  • Knowledge of freight, supply chain, or logistics technology is strongly preferred
  • Willingness to travel up to 33% of the time

Equal Employment Opportunity

Alvys is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented people. We’re dedicated to building a workplace where we give each other the strategies, support, and space we each need to thrive—believing in and bringing out the best of everyone.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

For information about Alvys's privacy practices, see our Privacy Policy.

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