Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Principal Technical Account Manager

Adobe · Mumbai

 
  • Lead Ultimate Support engagement(s) for leading Indian BFSI customers, serving as the technical executive point of contact throughout the Customers solution usage lifecycle.
  • Highly focused on advising & consulting and support customers technical strategy with Adobe Solutions via service delivery plans with clear outcomes.
  • Assess strategic Customer technical risks and opportunities, driving the extended Adobe team to build and deliver mitigation and "get well" plans with leadership teams.
  • Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams.
  • Advocate for Customer across internal Adobe teams. Optimize the clients investment and accelerate task, issue execution, and resolution.
  • Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
  • Responsible for the global engagement model and review cycle across multiple business units and/or brands.
  • Consolidate collaboration and cadence across all technical partners and influence delivery achievements across multi-solution, multi-discipline engagements.
  • Work hands-on with Adobes internal collaborators like Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customers success.
  • Lead a matrixed services team that may involve multiple project teams from Adobe or client or partner organizations. Develop efficient & effective working relationships with Customer partners.
  • Make recommendations on how new and existing features fit within customers environments, supplying standard methodologies and recommendations.
  • Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized and ready for maximum value delivery.
  • Mentor immediate team members as needed & develop skills within the team.
What You Need to Succeed
  • Bachelors Degree in a related technical industry subject area or equivalent experience. An MBA is preferred.
  • 15+ years of experience in a senior capacity in consultative, customer service, customer success, and/or related roles in digital marketing technology.
  • Strong executive presence with ability to collaborate across multiple teams throughout Adobe and client-side VPs, including CMOs and CXOs.
  • Excellent presentation skills, confident phone and conference presence, and the ability to lead meetings, workshops, and reviews in front of any audience size.
  • Strong conflict-resolution skills to drive closure to customer concerns and open technical issues.
  • Outstanding customer-facing skills that enable you to represent Adobe best within a customers environment.
  • Validated interpersonal, prioritization skills, and an ability to work in a highly matrixed environment.
  • Capable of driving timely resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
  • Ability to think strategically about business, product, and technical challenges to help our customers realize their software investments, efficiencies, advantages, and innovations.
  • Awareness of development methodologies and technologies, and understanding of and experience with marketing software and domain principles.
  • Experience with Adobe ecosystem. Business practitioner level knowledge with more than one of the Adobe Experience Cloud products. Adobe DX Certifications are highly desirable.
  • Validated experience working with BFSI clients, with a deep understanding of key challenges such as compliance, personalization, omnichannel engagement, and the implications of industry regulations (e.g., GDPR, PCI DSS) on data management.
  • Ability to travel to the Mumbai client location (approximately 50-75 percent) as required.
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