Billing FAQ
Common questions about payments, refunds, and your account
We accept all major credit and debit cards:
- Visa
- Mastercard
- American Express
- Discover
All payments are processed securely through Stripe, a leading payment processor trusted by millions of businesses.
Yes, we offer refunds under these conditions:
- Unused coins: Full refund within 14 days of purchase
- Partially used: We can refund the unused portion
- Technical issues: Full refund if a feature didn't work as expected
To request a refund, email [email protected] with your order confirmation.
Your coin balance is shown in several places:
- Buy Coins page: Balance shown at the top
- Dashboard: Quick view of your balance
- Before using a feature: Confirmation shows current balance
You can also view your transaction history to see all purchases and usage.
If you try to use a feature that costs more coins than you have:
- You'll see a message showing how many coins you need
- A link to buy more coins will be provided
- Your progress is saved - just buy coins and continue
We recommend keeping a small balance for convenience, especially during active job searches.
Your payment security is our priority:
- Stripe processing: PCI-DSS Level 1 certified (highest security level)
- No card storage: We never see or store your full card number
- Encryption: All data is encrypted in transit and at rest
- Fraud protection: Stripe's advanced fraud detection protects your transactions
Coins are tied to your account and cannot be transferred directly. However:
- Account merge: If you have multiple accounts, contact support to merge them
- Gifting: You can purchase a coin package for someone else (contact support)
Email [email protected] for help with these requests.
Yes! Larger packages offer better per-coin rates:
| Package | Coins | Price | Per Coin |
|---|---|---|---|
| Starter | 500 | $6 | $0.012 |
| Value | 1,000 | $10 | $0.010 |
| Best Value | 2,500 | $20 | $0.008 |
For enterprise or team pricing, contact [email protected].