SG-Client Success Manager

Zieo Pharma · Noida

Position Overview:
The objective of the Inside Sales Representative team is to suggest and streamline practices to provide better transparency, governance and support to Zones India leadership.
  • Deliver daily operational support to Sales
  • Provide business intelligence through reporting and analysis of key metrics
  • Drive issue resolution and focus on operational excellence
  • Facilitate cross-departmental operational readiness for new customer on-boarding, large customer engagements and new program on-boarding
  • Liaison with personnel both within and outside the organization
  • Primary point of contact for sales management escalations
What you ll do as the [Client Success Manager]:
  • Create new customers and vendors in CRM
  • Create a customer facing Quote and lesioning with Vendor to get competitive pricing
  • Enter standard and repeatable Sales and Purchase orders for IT hardware and software products for Singapore based business
  • Update new products and prices, remove products (customer s request or end of life) as part of Catalog Maintenance
  • Create, maintain, and update SOPs for activities assigned
  • Highlight to the Sales team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis
  • Act as a liaison between sales and other departments within and outside Zones to remove obstacles, manage escalations, facilitate delivery of service to customers and address issues impacting sales teams
  • Work with appropriate departments to identify, fix and fulfill Sales orders and see it through collections
  • Manage account specific mailbox and take appropriate actions
  • Ensure all assigned duties are completed timely and according to SLA
  • Participate in weekly sync calls with Global Engagement team to facilitate communications, continuous improvement, and/or alignment of support
  • Publish reports as required to the Sales Team Requires a lot of manual inputting of data to populate and publish the report
  • Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics.
What you will bring to the team:
  • IT Experience in B2B IT Industry, especially around Digital Workplace Solutions.
  • Minimum 3-5 years experience in similar role.
  • The candidate should currently be working or should have worked within the last three years in a similar role with a Global IT System Integrator (SI) or IT Solutions Provider, among others.
  • Candidate MUST have IT experience especially around Digital Workplace and should have worked in similar role.
  • Deep knowledge and experience of Digital workplace and Infrastructure solutions from leading brands.
  • Good understanding of Professional, Technical and Lifecycle services to define and propose services for deployments, support, and maintenance.
  • Good knowledge and experience of Microsoft 365 product family of productivity software, collaboration and cloud-based services, MSFT Dynamics 365 CRM, and ERP business applications.
  • International experience is preferred, ideally Singapore or other ASEAN markets.
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