About Info Edge

Info Edges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.

At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About BU: Naukri.com

Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails.

About the role:

The objective of this role is to consistently meet service metrics by providing accurate solutions, reducing resolution time, and maintaining a customer-first approach

Key Responsibility Areas:

• Respond to customer inquiries via phone, email, chat, or ticketing systems in a timely and professional manner
• Understand customer issues and provide accurate, effective resolutions
• Escalate complex or unresolved issues to the appropriate internal teams
• Maintain detailed and accurate records of customer interactions and resolutions
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved
• Meet or exceed service level agreements (SLAs), quality standards, and performance metrics
• Educate customers on products, services, and best practices
• Identify recurring issues and provide feedback to improve processes and customer experience
• Handle customer complaints calmly while maintaining a positive and empathetic attitude
• Adhere to company policies, data privacy, and compliance requirements

Heres what youll bring to the table

• English fluency with excellent communication and presentation skills
• Strong analytical and troubleshooting skills
• Ability to handle complaints and resolve conflicts calmly
• Quick thinking and sound judgment under pressure

Why Join Us:

This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.

To learn more about Info Edge visit http://www.infoedge.in/