Role & responsibilities:

Job Title: Facility Manager Operations / Administration (ONLY FOR MALE CANDIDATE)

Experience Required:

8-12 Years (Hospital / Hospitality Industry)

Job Summary:

We are seeking an experienced and result-oriented Manager to oversee daily operations, ensure service excellence, and drive operational efficiency within the hospital/hospitality environment. The role requires strong leadership, process management, compliance knowledge, and a customer-centric approach to maintain high standards of service and operational performance.

Key Responsibilities:

Oversee day-to-day operations to ensure smooth and efficient functioning of departments

Manage staff performance, scheduling, training, and team development

Ensure compliance with hospital/hospitality standards, policies, and regulatory requirements

Monitor service quality, patient/guest satisfaction, and implement improvement initiatives

Coordinate with hospital team, housekeeping, front office, food & beverage, and support teams

Handle operational budgeting, cost control, and vendor management

Resolve escalated customer/patient complaints professionally and effectively

Ensure proper implementation of safety, hygiene, and infection control standards

Prepare operational reports, MIS, and performance dashboards for senior management

Support audits, inspections, and accreditation processes (NABH / ISO / Internal Audits)

Drive process optimization and continuous improvement initiatives

Key Skills & Competencies:

Strong leadership and people management skills

Excellent communication and interpersonal abilities

Sound knowledge of hospital/hospitality operations and workflows

Customer service and service-quality orientation

Budgeting, cost control, and analytical skills

Problem-solving and decision-making capabilities

Proficiency in MS Office and hospital/hotel management systems

Knowledge of regulatory and compliance standards

Preferred candidate profile:

Specify required role expertise, previous job experience, or relevant certifications.