• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Proven track record as an SME in chosen domain.
• Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like Blockchain, AI et al with the product platform they are associated with.
• Mentor Junior resources within the team, conduct KSS and lessons learnt.
• Flexible to work in stretch opportunities/assignments.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Ticket Quality and deliverables review.
• Status Reporting for the project.
• Adherence to SLAs, experience in incident management, change management and problem management.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• Demonstrate leadership capabilities by working with clients directly and leading the engagement.
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
• Good Team player. Take up cross competency work and contribute to COE activities.
• Escalation/Risk management.

Strong Knowledge in:

• Understand client requirements, provide solutions, functional specifications and implement technical components accordingly. 
• Ability to create Technical Design Documents (TDD) and Unit Test documents for the technical solutions being implemented.
• Excellent Communication, analytical and Interpersonal skills as a Consultant and play a role of team lead.
• In addition to the above the candidate should have been involved in the following during the life cycle of SAP Support project.
• Unit Testing, Integration Testing 
• User Support activities
• Exposure to ASAP and other structured ITIL methodologies
• Regularly interact with the onsite team/client
• Provide status updates in daily/weekly conference calls
• Maintain cordial relationship with onsite team/client
• Strong Knowledge in 
• Managing Technical Objects 
•  Equipments, Functional Locations, Bill of Materials etc 
• Material and Serial Number combination 
• Warranties 
• Work centers, classes and characteristics 
• Installed base
• Measurement Point and documents 
• Notifications and its processing 
• Work Order Management 
• Capacity requirements planning 
• Preventive maintenance  
• Task lists 
• Maintenance Items 
• Maintenance Plans
• Work clearance Management 
• Workflow in EAM & PM
• Standard reports usage.
• Familiarity on the basic business processes with the following Functional Areas: 
  
• Task lists 
• Maintenance Items 
• Maintenance Plans

Preferred Skills: 

• SAP Certification on PM Module
• Used Solution Manager in the implementation
• Basic knowledge on ABAP